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FAQ

1. How Long Will It Take For My Order To Ship and How Can I Track it?

 

Domestic Shipping

 

We ship all online orders domestically with UPS or FedEx within the States. You can check the status of your order anytime through your customer portal tracking number. An email will be sent to the provided email address once your order has shipped. 

 

Customer’s UPS or FedEx account can be used at no charge upon request. 

 

Please note that UPS does NOT ship packages to PO Boxes. Residential and business addresses are okay. 

 

Large orders that require the involvement of pallet shipment and large trucks may take up to 3 days to ship. Our Customer Support team will be reaching out to you to inquire about pallet shipment accommodations. Please lookout for a call or email from us if you place any large orders involving glass products. 

 

International Shipping 

 

Please contact us for more information.

 

Duties and taxes are not included and is the responsibility of the customer. Please contact our Sales Team for more information.

 

2. Fountain Valley, CA Local Pick-Up

Local pickup option is available at our Fountain Valley, CA location. An email notification will be sent once orders are ready for pick up.  10625 Ellis Ave. Fountain Valley, CA 92708.

 

3. Am I Able To Cancel an Order I Just Placed?

To cancel your order, please call us at (714) 369-6400 AS SOON AS POSSIBLE.

Please note of the following charges that can occur: 

 

We will cancel your order at no cost if your order has not left our facility. 

 

If your order has shipped already, you will incur a 15% restocking fee and any return charges that may occur to bring the shipment back to our location. 

An order cancellation that is placed prior to the order being prepared for shipping will be cancelled at no charge.

 

An order cancellation received after the order has been pulled and prepped for shipping will incur a 15% restocking fee.

 

Any order cancellations received after the order has been shipped will incur a 15% restocking fee and any applicable shipping fees to return the order to our location.

Monday – Friday 7:00am to 4:30pm Pacific Standard Time 

 

Contact us at:

 

Phone: (714) 369-6400

 

Email: Sales@remedydesigngroup.com